BOWRAL STREET MEDICAL PRACTICE
Suite 1, 70 Bowral Street
Bowral NSW 2576
Postal Address: PO BOX 1314, Bowral NSW 2576
Phone: 02 4861 3183
Fax: 02 4862 2920
After Hours: 02 4861 6433
FEEDBACK AND COMPLAINTS
BSMP are continually looking at how we can improve both clinical and non clinical aspects of patient care. Positive and negative feedback is an important mechanism to assist our practice in identifying areas that are working well or may require improvement.
BSMP will always take a patients complaint very seriously. If a patient has not been happy with a service provided, both clinical and non clinical, we would encourage patients to make a formal complaint.
All complaints are investigated and patients will receive a response from the Practice Manager either verbally or in writing where appropriate.
We would encourage patients to register their complaints so appropriate action can be made.
How to register your feedback
It is a high priority for BSMP to provide patients available access and opportunity to provide feedback and we have a number of different mechanisms for patients to do this, including:
- Email – firstname.lastname@example.org
- Post – PO BOX 1314, Bowral NSW 2576
- By Phone or in person – Ask for the Practice Manager
- Patient Feedback Forms – Available at the reception counter
Alternatively, if you would prefer to make a formal complaint, you may contact the Health Care Complaints Commission.
Level 13, 323 Castlereagh Street, Sydney NSW 2000
Locked Bag 18, Strawberry Hills NSW 2012
Phone: 1800 043 159 (Toll Free) or (02) 9219 7444
Fax: (02) 9281 4585
TTY: (02) 9219 7555 Email: email@example.com